FAQS

United States

FREE: Orders placed within the United States include a prepaid returns label. This excludes orders placed on DSML E-FLASH

 

Where to send returns and refunds:

Dover Street Market New York E-Shop
c/o Stellae International Inc.
333 Smith Street
Farmingdale, NY 11735


Monday - Friday
9am - 6pm EST
(212) 604-0010

Inquiries: e-shop@dsm-ny.com

All items intended for return must have a Return to Vendor Number (RTV) and a copy of the invoice inside the packaging. RTV numbers must be obtained within 14 days of receipt of delivery by clicking here and completing the RTV form. DSMNY E-SHOP will then reply with a RTV number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number.